FAQ’s

FAQ’s

Frequently Asked Questions

We go to all of the dive sites from Barracuda and San Juan in the north, to Maracaibo in the south. There is an additional charge of $10 for special dive sites including Punta Sur, Maracaibo, Chunchakaab, Barracuda, San Juan, and the mainland. There is also a seven-diver minimum boatload for these dive sites. Weather and sea conditions, as well as diver skill, are considered for some of the more advanced sites. Sites are usually decided by the group of divers on the boat. If there is a particular dive site you are interested in diving, talk to the dive shop and your divemaster early in your stay. Please see the following links for locations and descriptions of Cozumel dive sites:

https://reefsofcozumel.com/reefguide.html

Yes, we do night dives 2-3 nights per week. They are not scheduled on specific nights but rather based on request. We must have at least four divers signed up to do a night dive. We do try to avoid Sunday nights so our staff can have some family time.

Twilight and night dive times vary depending upon the time of year. These are scheduled with the dive shop and all divers are required to come to the dive shop for departure.

We pick up divers at hotels from El Cantil Condos (just south of downtown) to the far southern resorts, including Iberostar.  We do not pick up at the hotels north of downtown. Some hotels may charge their guests a daily dock access fee for getting picked up by a dive shop other than the onsite dive operation. Ask your hotel when making reservations.

7:30 AM – The boats leave the dive shop dock at 7:30 am for the morning two-tank trips. Pick up times at hotels are dependent on the number of stops, number of divers, weather, and distance from the dive shop. Pick up at the far southern resorts is usually around 8:00AM.

12:30 PM – The boats leave the dive shop dock at 12:30 for afternoon dives. Divers usually come to the dive shop to leave on afternoon dives. We must have at least four divers signed up for our afternoon boats to go out.

Twilight and night dive times vary depending upon the time of year. These are scheduled with the dive shop and all divers are required to come to the dive shop for departure. We must have at least four divers signed up for our twilight and/or night dive boats to go out.

Our shop is located at the International Pier, which is 2½ miles south of downtown San Miguel.  Enter through the first security gate. Let them know you are diving with Dive with Martin. You may have to show identification. Walk through the tourist shops as if you’re going out to the water. The shop is located on the right at the base of the pier.
Map of Shop location.

Yes, we have two options for cruise ship passengers:

The only way to guarantee a dive reservation is to hire a private boat for $500 (for up to 4 divers). If you did this and then found other divers onboard you could split the cost with them.
The second option is to make a standby reservation. Reservations are made in advance through the website or by phone at the normal rate for 2 dives. We will make an effort to find other divers who wish to depart on the cruise ship times on that date. We must have a minimum of 4 divers for a boat to go out. We also encourage you to find other divers onboard that would like to dive to meet the minimum diver load of 4 divers per boat. We expect that the minimum load of 4 divers will be achieved in almost all cases. However, if we are unable to meet the load, we will let you know and make all possible efforts to assist you in diving with a reputable alternative dive operator.

How you get to the shop depends upon where your cruise ship docks. Cruise ships coming to Cozumel dock at Punta Langosta Pier, International Pier, Puerta Maya Pier or they anchor out and tender passengers into the downtown ferry terminal.

International Pier: Get off the cruise ship and walk down the pier. You’ll see the dive shop on the left at the base of the pier.
Punta Langosta Pier or the ferry terminal:  After you get off the ship you will take a taxi to the International Pier. This will be about $8.  
Puerta Maya Pier: You can walk or take a taxi. This pier is three blocks south of the International Pier.
Once you arrive at the International Cruise Ship Terminal, enter through the security gate. Let them know you are diving with Dive with Martin. You may have to show identification. Walk through the tourist shops as if you’re going out to the water. The shop is located on the right at the base of the pier.

We have five small fast boats that carry 6-10 divers. These boats are designed to get you out to the reefs as quickly as possible. Water entry is done by a back roll off the side of the boat. Water exit is done by a ladder onto a dive platform on the back of the boat. Divers may also use the platform to enter the water if they choose. Each boat is equipped with emergency oxygen supply, radio, first aid kits, and life preservers.  Camera rinse tanks are a five-gallon bucket of freshwater.  All boats have some shade cover.

We also have one 41 foot boat that holds up to 14 people. This boat has an enclosed cabin and a restroom.

We use weight integrated BCDs (XS – XXL) and yoke value regulators. We also have fins, masks, and weight belts available. There is no charge for the use of our gear, other than wetsuits, dive, computers and dive lights. These are each $10 each per day.  The use of all gear is based on availability, but we rarely run out. Make sure you request it as early as possible.

We can supply the following size tanks: 50, 80 and 100s. There is an additional charge of $4 per tank for larger tanks and they must be requested in advance.

Nitrox is available for an additional $12 per tank and must be requested in advance. We only have 80 cf tanks for Nitrox. Nitrox is mixed at 32% or 36%.

Winter/Spring — 75 – 79 degrees Fahrenheit
Summer/Fall – 80 – 84 degrees Fahrenheit
Average air temperatures: Tropical climate year-round with an average air temperature of 80 degrees Fahrenheit.

We dive rain or shine.  Weather-related refunds are only provided when the port has been closed by the Harbor Master.

CANCELLATION OF INDIVIDUAL DIVES:
Individual dives must be canceled AT LEAST FOUR (4) HOURS BEFORE the scheduled date and time. Dives canceled within four (4) hours will not be refunded or credited. NO EXCEPTIONS.

Individual dive day cancellations can ONLY be made by phoning or sending a message DIRECTLY to the dive shop or by appearing in person at the dive shop. Please DO NOT contact the reservation agent to cancel. They are located in the US and do not receive these messages in time to relay the information to the dive shop.

SHOP PHONE NUMBERS
To call the shop landline (from a Cozumel landline): 872 0982 or 872 2610
To call the shop cell phone (from a Cozumel landline): 044 987 117 5793
To call the shop cell phone (from your cell phone): +52 1 987 117 5793
To send a Whatsapp message: +52 1 987 117 5793
 
CANCELLATION OF ENTIRE DIVE TRIP: 
Cancellations of an entire dive trip MUST BE MADE AT LEAST 24 HOURS BEFORE your first day of scheduled diving to receive a full refund or credit for your deposit. If cancellations are made within 24 hours of your first day, you will forfeit the deposit. Cancellations of entire trips can be made by email or phone to the reservation agent or the shop.