Frequently Asked Questions (FAQs)

Cozumel offers an extraordinary range of dive sites — from Barracuda and San Juan in the north to Maracaibo in the far south. We regularly explore the island’s full reef system, selecting sites thoughtfully based on weather conditions, sea state, and the experience level of our divers.

We operate “à la carte” — meaning dive sites are not pre-assigned. Each morning, our captains and divemasters work with the group onboard to determine the best possible locations for that day’s conditions and diver preferences.

Advanced northern and southern sites such as Punta Sur, Maracaibo, Chunchakaab, Barracuda, San Juan, and Islote require favorable weather and appropriate certification or experience levels. For these extended-range sites, there is an additional fee of $450 MXN ($25 USD) per diver, along with a minimum of 4 divers to dedicate the boat to the expedition.

For guests seeking something beyond the standard reef circuit, special Eastern Shore and Mainland expeditions are available upon request and priced separately. These trips are weather-dependent and designed for divers looking for a more adventurous experience.

If there is a specific site you would like to dive, we encourage you to speak with our team early in your stay so we can plan accordingly.

https://reefsofcozumel.com/reefguide.html

Night diving in Cozumel reveals an entirely different reef — octopus hunting, crabs emerging, coral feeding, and a quieter, more intimate ocean.

We offer twilight and night dives two to three times per week, based on guest request and seasonal demand. Rather than operating on a fixed schedule, we organize these dives intentionally to ensure proper conditions and a quality group experience.

A minimum of four divers is required to dedicate a boat for a night departure. Please note that we do not operate night dives on Sundays, as this day is reserved for family time within our team. Tuesday and Thursday are typically the preferred evenings when requests and conditions align.

Departure times vary throughout the year depending on sunset and seasonal daylight changes. All night dives are coordinated directly with the dive shop, and divers meet at our location prior to departure for briefing and equipment preparation.

Due to the nature of night diving, participants must hold appropriate certification or prior night diving experience.

For your convenience, we offer complimentary boat pick-up service at hotels located from Barracuda (just south of downtown) through the southern resort zone, including Iberostar and neighboring properties.

Please note that we do not provide pick-up at hotels located north of downtown Cozumel.

Hotel pick-up is a courtesy service we provide whenever sea and weather conditions allow for safe docking. In the event that conditions are unfavorable or port restrictions are in place, divers may be required to arrange transportation to our primary meeting point at Marina Cozumel (ASIPONA) at their own expense. Our team will always communicate any changes in advance to ensure a smooth transition.

Certain resorts charge a daily dock access fee of $100 MXN (approximately $5 USD) per diver. These fees are established by the individual hotels and are not controlled by Dive With Martin.

For Iberostar, Occidental, and Allegro, dock access fees are typically coordinated through our team and included in your dive invoice.

Dock fees at the following properties are paid directly to the hotel or the onsite dive operator:

• Villa Blanca Pier
• Park Royal
• El Cid
• Secrets Aura
• Sunscape Sabor
• Residencias Reef
• Dreams

If you are unsure whether your hotel applies a dock fee or how payment is handled, our team will gladly clarify prior to your dive day.

7:00 AM – The boats leave the dive shop dock at 7:00 am for the morning two-tank trips. Pick up times at hotels are dependent on the number of stops, number of divers, weather, and distance from the dive shop. Pick up at the far southern resorts is usually around 8:00AM.

1:00 PM – The boats leave the dive shop dock at 1:00 for afternoon dives.  We must have at least four divers signed up for our afternoon boats to go out. Divers usually come to the dive shop to go out on afternoon dives.  

Night dive times vary depending upon the time of year. These are scheduled with the dive shop and all divers are required to come to the dive shop for departure. We must have at least four divers signed up for our night dive boats to go out.

our shop is  located at Marina Fonatur, ASIPONA which is 4 miles south of downtown. Parking is available at the marina. 

Our fleet is designed for efficiency, comfort, and flexibility — allowing us to maintain small-group intimacy while accessing the full range of Cozumel’s reefs.

We operate five fast, purpose-built dive boats ideal for small groups. While these vessels are capable of accommodating more, we intentionally limit most departures to four to six divers, preserving space, comfort, and personalized attention.

On rare peak-demand days, groups may extend to a maximum of eight divers — always structured to maintain the quality of the experience.

These boats are built to get you to the reefs quickly and comfortably, maximizing your time underwater.

Water entries are performed via back roll from the side or giant stride from the rear platform. Exits are effortless using a stern ladder onto a spacious dive platform.

Each vessel is fully equipped with:

• Emergency oxygen system
• Marine radio communication
• First aid kit
• Required life-saving equipment
• Freshwater rinse for cameras and personal gear
• Shade coverage for comfort between dives

Our boats are maintained with safety, reliability, and performance as top priorities.

For private larger groups, we offer Anna Maria III, our larger vessel featuring:

• Enclosed cabin
• Onboard restroom
• Expanded seating capacity
• Ideal configuration for private groups and special events

This vessel is reserved primarily for large private group bookings. Due to limited availability, we recommend inquiring up to 3 months in advance to secure this boat.

We provide high-quality, regularly serviced, weight-integrated BCDs (sizes XS–XXL) and yoke-valve regulator systems as part of your dive experience. Full-foot fins, masks, and weight systems are also available.

The use of standard dive equipment — including BCD, regulator, fins, mask, and weights — is included at no additional charge for those who require it.

Optional equipment available for daily rental:

• Wetsuits – $200 MXN ($10 USD) per day
• Dive computer – $200 MXN ($10 USD) per day
• Dive light – $200 MXN ($10 USD) per day

Dive computers are required for all divers.
Each diver must use a personal dive computer during every dive to ensure proper depth, time, and no-decompression monitoring. If you do not travel with your own, rental computers are available.

All equipment is issued based on availability. While we maintain a large inventory and rarely experience shortages, we strongly recommend requesting any needed gear in advance to ensure proper sizing and preparation prior to your arrival.

All of our cylinders are aluminum and are maintained according to current inspection and service standards.

We offer the following cylinder sizes to accommodate diver preference and air consumption:

• 80 cu ft (standard aluminum cylinder)
• 100 cu ft aluminum
• 63 cu ft aluminum

Our standard daily cylinder is the 80 cu ft tank. Divers who prefer 100 cu ft or 63 cu ft cylinders are welcome to request them in advance so we can ensure availability and proper staging onboard prior to departure.

Nitrox blends of EAN32% and EAN36% are available upon request for certified Enriched Air divers.

Divers are responsible for analyzing and personally verifying their Nitrox mix prior to diving. Guests using Nitrox must bring their own analyzer to confirm oxygen percentage and log their mix accordingly.

Advance request is recommended to ensure proper preparation of Nitrox cylinders.

Nitrox is an excellent option for extending no-decompression limits and optimizing repetitive dive days when used within proper planning standards.

Yes, we try our best to accommodate cruise ship divers. 

Cozumel offers excellent diving conditions year-round, with warm water temperatures and a stable tropical climate.

Winter / Spring: 75–79°F (24–27°C)
Summer / Fall: 80–84°F (27–29°C)

Cozumel maintains a tropical climate throughout the year, with an average air temperature of approximately 80°F (27°C).

We operate rain or shine. Light rain and overcast skies do not affect dive quality and are common in tropical climates.

Weather-related refunds are issued only if the port is officially closed by the Harbor Master. In such cases, scheduled dives will be rescheduled or credited accordingly.

We dive rain or shine. Weather-related refunds are only provided when the port has been

closed by the Harbor Master.

CANCELLATION OF INDIVIDUAL DIVES DURING HIGH SEASON:

Individual dives must be canceled AT LEAST TWENTY FOUR (24) HOURS BEFORE the

scheduled DATE & TIME. Dives canceled within twenty-four (24) hours will not be refunded

or credited. NO EXCEPTIONS.

Individual dive day cancellations can ONLY be made by  sending a message

DIRECTLY to the dive shop or by appearing in person at the dive shop. Please DO NOT

contact the Reservations Department to cancel. The department is located in the US and

does not receive these messages in time to relay the information to the shop. A 10% fee

applies to all cancellations.

PHONE NUMBER

To call Dive with Martin cell phone (from a Cozumel landline): 987 117 5793

To call Dive with Martin cell phone (from your cell phone): +52 987 117 5793

To leave a WhatsApp text or voice message: +52 987 117 5793

Download the WhatsApp application on your phone. Put the DWM cell phone number in your phone contacts-+52 987

117 5793. When you have WIFI, open the WhatsApp app and Dive with Martin will show as one of your contacts. Just

send them a message by text or voice)

CANCELLATION OF ENTIRE DIVE TRIP:

Cancellations of an entire dive trip MUST BE MADE AT LEAST 24 HOURS BEFORE your first

day of scheduled diving to receive a refund or credit for your deposit. A 10% fee applies to

all cancellations. If cancellations are made within 24 hours of your first day, you will forfeit

the deposit. Cancellations of entire trips can be made by email or phone to the Reservations

Department or the shop

PUNCTUALITY POLICY AND NO SHOW POLICY.

We understand delays can happen however we must respect the time of the other divers

and keep the trip on time. If a diver is 10 minutes past their scheduled pickup time, this will

be considered a no show, and Deposits made will not be reimbursed or credited. NO EXCEPTIONS