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Frequently Asked Questions  
   

Which dive sites do you go to?

 

We go to all of the dive sites from Barracuda and San Juan in the north, to Maracaibo in the south. There is an additional charge of $10 for special dive sites including Punta Sur, Maracaibo, Chunchakaab, Barracuda, San Juan and the mainland. There is also a seven diver minimum boat load for these dive sites. Weather and sea conditions, as well as diver skill, are considered for some of the more advanced sites. Sites are usually decided by the group of divers on the boat. If there is a particular dive site you are interested in diving, talk to the dive shop and your divemaster early in your stay. Please see the following links for locations and descriptions of Cozumel dive sites:

http://www.cozumelinsider.com/Reefs

http://www.cozumeldiveguide.com/index.php#

 
   

Do you do night dives?

 

Yes, we do night dives 2-3 nights per week. They are not scheduled on specific nights, but rather based on request. We must have at least four divers signed up to do a night dive. We do try to avoid Sunday nights so our staff can have some family time.

Twilight and night dive times vary depending upon the time of year. These are scheduled with the dive shop and all divers are required to come to the dive shop for departure.

 
   

Will you pick me up at my hotel’s dock?

 

We pick up divers at hotels from Cozumel Palace (just south of downtown) to the far southern resorts, including Iberostar.  We do not pick up at the hotels north of downtown. Some hotels may charge their guests a daily fee for getting picked up by a dive shop other than the onsite dive operation. Ask your hotel when making reservations.

 
   

What time do your boats leave the dive shop?

 

7:30 AM – The boats leave the dive shop dock at 7:30 am for the morning two tank trips. Pickup times at hotels are dependent on the number of stops, number of divers, weather and distance from the dive shop. Pickup at the far southern resorts is usually around 8:00. 

12:30 PM – The boats leave the dive shop dock at 12:30 for afternoon dives. Divers usually come to the dive shop to leave on afternoon dives. We must have at least four divers signed up for our afternoon boats to go out.

Twilight and night dive times vary depending upon the time of year. These are scheduled with the dive shop and all divers are required to come to the dive shop for departure. We must at least four divers signed up for our twlight and/or night dive boats to go out.

 
   

Where is the shop located?

 

Our shop is located at the International Pier, which is 2½ miles south of downtown San Miguel.  Enter through the first security gate. Let them know you are diving with Dive with Martin. You may have to show identification. Walk through the tourist shops as if you’re going out to the water. The shop is located on the right at the base of the pier.

 
   

Do you take cruise ship passengers diving?

 

Yes, we have two options for cruise ship passengers:

  1. The only way to guarantee a dive reservation is to hire a private boat for $400 (for up to 4 divers). If you did this and then found other divers on board you could split the cost with them.
  2. The second option is to make a standby reservation. Reservations are made in advance through the website or by phone at the normal rate for 2 dives. We will make an effort to find other divers who wish to depart on the cruise ship times on that date. We must have a minimum of 4 divers for a boat to go out. We also encourage you to find other divers onboard that would like to dive to meet the minimum diver load of 4 divers per boat. It is our expectation that the minimum load of 4 divers will be achieved in almost all cases. However, if we are unable to meet the load, we will let you know and make all possible efforts to assist you in diving with a reputable alternative dive operator.
 
   

How do I get to the dive shop from my cruise ship?

 

How you get to the shop depends upon where your cruise ship docks. Cruise ships coming to Cozumel dock at Punta Langosta Pier, International Pier, Puerta Maya Pier or they anchor out and tender passengers in to the downtown ferry terminal.

  • International Pier: Get off the cruise ship and walk down the pier. You'll see the dive shop on the left at the base of the pier.
  • Punta Langosta Pier or the ferry terminal:  After you get off the ship you will take a taxi to the International Pier. This will be about $8. 
  • Puerta Maya Pier: You can walk or take a taxi. This pier is three blocks south of the International Pier.

Once you arrive at the International Cruise Ship Terminal, enter through the security gate. Let them know you are diving with Dive with Martin. You may have to show identification. Walk through the tourist shops as if you’re going out to the water. The shop is located on the right at the base of the pier.

 
   

What kind of boats do you have and how many divers do they hold?

 

We have five small fast boats that carry 6-10 divers. These boats are designed to get you out to the reefs as quickly as possible. Water entry is done by a back roll off the side of the boat. Water exit is done by a ladder onto a dive platform on the back of the boat. Divers may also use the platform to enter the water if they choose. Each boat is equipped with emergency oxygen supply, radio, first aid kits and life preservers.  Camera rinse tanks are a five-gallon bucket of fresh water.  All boats have some shade cover. 

We also have one 41 foot boat that holds up to 14 people. This boat has an enclosed cabin and a restroom.

 
   

What kind of rental equipment do you have?

 

We use non-weight integrated BCDs (XS – XXL) and yoke value regulators. We also have fins, masks and weight belts available. There is no charge for the use of our gear, other than wetsuits, dive computers and dive lights. These are each $10 per day.  The use of all gear is based on availability, but we rarely run out. Make sure you request it as early as possible.

 
   

What size of tanks do you have?

 

We can supply the following size tanks: 50, 80 and 100s. There is an additional charge of $4 per tank for larger tanks and they must be requested in advance.

 
   

Can I get Nitrox tanks?

 

Yes, Nitrox is available for an additional $12 per tank and must be requested in advance. On Cozumel all tanks are filled at a central refill center. Nitrox is mixed at 32% or 36%.

 
   

What are the water and weather conditions like in Cozumel?

 

Average water temperatures:

  • Winter/Spring -- 75 – 79 degrees Fahrenheit
  • Summer/Fall – 80 – 84 degrees Fahrenheit

Average air temperatures:

  • Tropical climate year round with an average air temperature of 80 degrees Fahrenheit.
 
   

What about cancellations?

 

We dive rain or shine.  Weather related refunds are only provided when the port has been closed by the Harbor Master.

Cancellations of an entire dive trip must be made at least 24 hours before your first day of scheduled diving to receive a full refund or credit for the amount paid through a voucher. If cancellations are made within 24 hours of your first day, you will forfeit the payment for the first day of diving.

Individual dives must be cancelled at least four (4) hours before the scheduled date and time. Dives cancelled within four (4) hours will not be refunded or credited. NO EXCEPTIONS.

Scheduled dives that are missed due to medical reasons and that cannot be rescheduled will either be refunded or credited (client’s choice).

Cancellations can be made by telephoning the dive shop at (987) 872-2610 or by appearing in person at the dive shop.

 
   

How do I make my payment?

 

Deposit payments can be made with a check (personal or cashier’s), money order or with PayPal. There is a 3.5% service charge when using PayPal.

Payments on the island can be made with cash (US dollars or Mex Pesos).

We do not accept credit or debit cards for deposits or payments on the island. You can, however, use your debit card to get cash at any of the island’s ATM machines. These machines, especially those at the banks on the plaza, give a very good exchange rate.

 

 

 

   

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